Privacy Policy

1. Who We Are

Bioceutix is an authorised distributor of Australian Bush Flower Essences, operating online and serving customers across South Africa and internationally. Our website is bioceutix.com. For any privacy-related queries, contact us at [email protected].

2. Information We Collect

When you place an order or contact us, we may collect:

• Full name and email address
• Delivery address and contact number
• Order history and product preferences
• Payment information (processed securely — we do not store card details)
• Messages you send us via the contact form
• Technical data such as IP address, browser type, and pages visited

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmations and delivery updates
• Respond to your enquiries and provide customer support
• Improve our website and product offerings
• Comply with legal and regulatory obligations

We will only send you marketing communications if you have opted in. You may unsubscribe at any time.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website and fulfilling orders (such as courier services and payment processors), strictly for those purposes and bound by confidentiality obligations.

5. Payment Security

All payments are processed through secure, PCI-compliant payment gateways. Bioceutix does not store, process, or have access to your full card details at any time. Your payment information is encrypted and handled entirely by our payment provider.

6. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and analyse site traffic. By continuing to use our site, you consent to our use of cookies. You can disable cookies in your browser settings, though this may affect some site functionality.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are typically retained for 5 years for accounting and legal compliance purposes.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict certain processing of your data
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or visit our Contact page.